At Total Nutrition, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we gladly offer a straightforward return policy to make your shopping experience worry-free.
7-Day Hassle-Free Returns:
We understand that sometimes a product may not meet your expectations. You have up to 7 days from the date of purchase to return any item for a full refund or exchange. Simply contact our customer service team to initiate the return process. Please note
- For any UNOPENED product with a receipt, we will give a full refund, exchange, or store credit.
- For any OPENED product after 7 days will not receive a refund, exchange, or store credit.
- For any OPENED product with a receipt within 7 days of purchase, we will give a store credit.
Eligibility Criteria:
– Items must be unused, in their original packaging, and in the same condition as received.
– Supplements and consumable products must have at least 75% of the original content remaining.
– Returns are not accepted for certain products, such as personalized items, gift cards, and perishable goods.
Easy Return Process:
To initiate a return, please contact our customer service team at [info@totalnutritionusa.com] or call [customer service number]. Our team will guide you through the return process, provide you with a return authorization, and assist with any questions you may have.
Refund or Exchange:
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria. You can choose between a full refund credited to your original payment method or an exchange for a different product. Refunds are processed promptly, but please allow a few business days for the transaction to reflect in your account.
Damaged or Defective Items:
If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
Contact Us:
If you have any questions or concerns about our return policy, feel free to reach out to our customer service team at info@totalnutritionusa.com or call (404) 481-5263
Thank you for choosing Total Nutrition. Your satisfaction is our priority.
*Note: This return policy is subject to change. Please refer to our website for the most up-to-date information.*